FAQS
Need help with something?
Don't worry we've got you!
Product
We roast to order for our custom customers, but for our retail shop, we roast weekly, usually a Wednesday.
There are literally billions of how-to coffee videos on youtube. Pick one. Just kidding. For brew guides, hit us up at hello@tonicgrind.com or engage with us on one of the social channels.
Watch this space @tonic.grind
Beats me.
Our coffee is fairly traded, but not fair trade. Fair Trade is, after all, just a brand. Establishing a sustainable supply chain that honours the farmers is part of who we are.
In your blood stream. Again, just kidding. Somewhere cool and dark. And dry. And definitely not too far away. You never know when you'll need it.
Our delicious 925 blend, so named because it tastes so good, you'll want to be drinking it all day.
Nope.
Yep.
It depends on how many cups you drink per day.
Orders
You will receive a confirmation email as soon as your order has been placed. This is an automated email. Please check your junk or spam folders if you can’t find it.
Please use the tracking number provided to check the location of your order. You will need to contact the postal service if your delivery has not been received. Otherwise please contact us at hello@tonicgrind.com so we can investigate your order on our end.
Just let us know at hello@tonicgrind.com or send us a DM, and we will arrange a replacement.
Just let us know at hello@tonicgrind.com or send us a DM, and we will send out the correct order.
Just let us know at hello@tonicgrind.com or send us a DM, and we can take it from there.
General
Not directly, but we can review on a per case basis and may be able to outsource.
We're always on the lookout for talent. So drop us a CV at hello@tonicgrind.com, and we'll keep you in mind when a position opens up!
We will undoubtedly hold some coffee classes. Stay tuned into to our social channels to stay informed. Or sign up for our newsletter at tonicgrind.com or send an email to hello@tonicgrind.com
One is open to the public, where the other will have a more specific agenda.
We would like that very much.
We are always looking for ways to give voice to the causes we believe in, whether that is monetary or otherwise.
Seasonally.
Through your log-in profile/ settings/update billing information, I think.
Get in touch! hello@tonicgrind.com
Mostly anything, with the exception of interpretive dance. You can't pay for your coffee by dancing. But Apple/google pay is probably the easiest.